Goodwill Reviews
Goodwill has an overall rating of 4.9 based on 35 reviews. Customer feedback on Goodwill is mixed: Goodwill reviewers highlight positive aspects like affordable prices, wide variety of items, support for community programs and services, which strongly appeal to thrifters, budget-conscious shoppers, environmentally conscious consumers. However, Goodwill is often criticized for its inconsistent item quality, limited online shopping experience, occasional cluttered store layout.
35 reviews
5 Stars
25
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
0
How would you rate Goodwill?
All Goodwill Reviews (35)
bruce1988
May 30, 2026
"Always something new to find"
I check goodwill.org regularly, the changing inventory is one of the most useful things about it. There’s usually something different when I come back, so it doesn’t feel like I’m looking at the same old stuff every time.
Some things sell fast, which can be a little frustrating, but I get it. That’s also what makes the site feel active and worth checking. Simple, useful, and genuinely fun to browse.
Some things sell fast, which can be a little frustrating, but I get it. That’s also what makes the site feel active and worth checking. Simple, useful, and genuinely fun to browse.
0
Reply
ernesto_Webb84
May 28, 2026
"Way better than I thought it’d be"
I grabbed a couple things from Goodwill i was surprised by how good the quality was. One of the shirts looked almost brand new, and the shoes were actually really clean too. For the price, I’m definitely happy with what I got
0
Reply
KathrynCorbridge
May 18, 2026
"The executive pay seems reasonable to me"
I looked into the executive pay and, it seems reasonable. Running an organization well takes experienced people, and it makes sense that they’d be compensated fairly. I still feel comfortable donating here.
0
Reply
KENNY
May 17, 2026
"Found a great pair online"
Shipping was surprisingly quick, and the shoes showed up exactly like they were described. I still remember the box had this weird little dent in one corner, but the shoes themselves were totally fine.
0
Reply
NicoleDevenport_27
April 20, 2026
"Receipt was easy, but still a little disappointing"
I dropped off my stuff and got the donation receipt without any hassle, so that part was fine. The online process was simple too and didn’t take long. I guess I just expected the overall experience to feel a bit more organized or helpful, so I left feeling a little disappointed...
0
Reply
Rose_rogers96
April 12, 2026
"Parking is usually easy, I think"
I like stopping by goodwill because the parking is usually not much of a hassle. When I went, there were enough spots, and I didn’t have to drive around forever looking for one, which was nice. I guess it can get a little tight near the front if it’s a busy day, or maybe I just happened to notice it more then. Either way, it’s still good overall.
0
Reply
hello_harriet765
April 11, 2026
"Easy to shop and well organized"
I was really happy with how easy it was to find what I needed. The store was clean, and the shelves were organized in a way that actually made sense, which made the whole shopping trip feel simple and stress-free
0
Reply
DavidBillingsley
March 28, 2026
"Super well packed"
I ordered a couple of things from Goodwill and was impressed with how everything arrived. The box was solid, each item had plenty of wrapping, and nothing was damaged when I opened it up. Shipping took a little longer than I hoped, but it wasn’t a big deal. The packaging was definitely better than I expected.
0
Reply
OwenMcdonald
March 14, 2026
"I had a really good visit here. The..."
I had a really good visit here. The store was clean, the aisles were easy to move through, and everything felt well organized. I especially appreciated how tidy the front area and checkout space were—it made the whole trip quick and comfortable.
0
Reply
vanessalempke7388
March 14, 2026
"Feels Good Donating Here"
Well... I dropped off some clothes here last month, and it felt good knowing they’re going toward job training and not just ending up in the trash
0
Reply
Marla-malina
March 02, 2026
"The training made a big difference"
I went in not totally sure what to expect, but the training gave me what I needed to feel comfortable getting started. By the time it was time to work, I wasn’t just standing there guessing.
0
Reply
amanda1994
March 02, 2026
"Checkout was fast, thankfully"
I found what I needed quickly and got through checkout faster than I expected, which was a relief because stuff like this usually ends up wasting my time. There was a small pause at payment, of course, but at least it didn’t turn into a whole ordeal.
0
Reply
hello_euna619
February 28, 2026
"Really Helpful Local Support"
I’ve had a genuinely positive experience with this. It’s nice to see something that actually supports the local community in a practical way. Simple, helpful, and appreciated
0
Reply
JodieLongmire
February 20, 2026
"Return policy was clear and easy"
I looked at goodwill.org before I bought anything, the return policy was easy to understand. It was clear, really clear, with no weird wording or hidden details that made me second-guess it. That made me feel a lot better about placing my order. Just simple and straightforward, which I appreciated...
0
Reply
hello_johnsie336
February 08, 2026
"Felt safe and easy"
Stopped by my local Goodwill and felt safe. Clean floors, clear aisles, staff around and paying attention. Didn’t feel rushed or stressed at all. Just a quick, easy shop
0
Reply
johnandrews2099
January 31, 2026
"Wish I’d gone there sooner"
The staff was really friendly and helped me find exactly what I needed. Everyone was so nice and made the whole visit easy. i kind of regret not stopping in there earlier
0
Reply
Maureen.jackson
January 30, 2026
"Good prices and easy to use"
I found what I needed at a really good price, and the checkout process was simple. It was a much better deal than buying new. I will definitely use it again
0
Reply
Bernice_andrews02
January 30, 2026
"Dropping off was quick and simple, and parking..."
Dropping off was quick and simple, and parking wasn’t a problem. I really appreciate when a place respects people’s time and makes the process straightforward instead of turning it into a hassle.
0
Reply
DOWELL
January 22, 2026
"Quick help, no hassle"
Had a question about a donation receipt on goodwill.org. Figured I’d be waiting a while, honestly. But nope. They got back to me fast and explained exactly what I needed to do. Simple, clear, no annoying back and forth. Just helpful. Nice too. Made the whole thing way easier than I expected, so yeah, happy with the service
0
Reply
Micaela_shockley99
January 21, 2026
"Shipping was actually way faster than I expected"
I ordered a small item from Goodwill i was expecting it to take forever because shipping can be such a whole thing sometimes. But nope, it showed up quickly, and the tracking was easy to follow too. No random confusion, no “where is my package?” drama, no weird delays. For once, shipping just worked the way it’s supposed to. Imagine that.
0
Reply
Have a question about Goodwill?
Log in to ask your Goodwill question!
Customer Reviews
Ask a Question
